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Della Romano
16900 Bacchus Court, Sonoma, CA 95476
(707) 337-8122 – dellaromano@yahoo.com
PROFESSIONAL PROFILE/KEY SKILLS: Management skills, Trainer skills, Group Presentation skills. Innovative with legal and analytical ability. Performance marketing with Social Media best practices. Provides the highest level of internal and external customer service. Progressive achievements within management and direct sales roles, directly contributing to expanded profits and sales. Excellent verbal and written communication skills. Capacity to hire, train and motivate sales colleagues and create reports identifying key profit areas and potential markets.
EDUCATION/CERTIFICATIONS: BSL, Bachelors of Science Law, Southern California University. National Institute for Paralegal Arts & Sciences, Litigation Assistantship, CALA Member, Life & Health license, Property & Casualty license. Series 6 & 63 Classroom, NAIFA, Tribal-State College Cert.
PROFESSIONAL EXPERIENCE: Life Insurance, Annuities, 401(k), Commercial, E&O, LTC, Voluntary Benefits, Health Ind./Group, PPAC, Disability, Auto & Home
STATE FARM INSURANCE - Office Manager/Sales Agent current
Account Management –Client liaison/Identify Opportunities/Goal Setting
Provides customer service support by preparing information, managing data and producing documents. Maintains accuracy and completeness of data in the agency management system. Respond to customer requests. Strong attention to detail to ensure document accuracy. Able to follow policies, procedures and regulations. Able to work effectively in a team environment. –
Sales Consulting & Education –Quotation Development/Research Product Lines
Analyze, calculate and derive custom insurance planning. Develop and maintain internal and external client relationships. Identify and communicate new opportunities to provide solutions to customer’s needs and suggest new product trends.
New Business Development –B2B Cold Calling/Appointment Setting/Networking
Maintaining and manage high productivity levels. Develop calling plans to cover all assigned accounts. Monitor branch volume and calling activity and take necessary actions to achieve account volume goals. Demonstrate flexibility and adaptability to changing priorities and deadlines. Implemented organizational and time management skills. Utilize sales tools to log call activity and track sales.
COMBINED INSURANCE - Territory Manager/Sales Agent 2010-2012
Territory Development -Branding/Management/Hiring.
Exceed company’s Sales quota in weekly sales. Conduct systematic reviews of sales activities to ensure achievement of goals. Provide leadership and guidance; detailed product knowledge. Recruit, select, hire and review new agents. Academic training, field training, and group presentations. Weekly sales reporting, assessments, documenting tracking. Solicit new business; retain and grow existing customer base. Research and resolve complex customer service issues.
ZELLERS INSURANCE & FINANCIAL SERVICES - Sales Agent 2008-2010
Project Management of the C.A.R. Mortgage Protection and State of CA First-time Home Buyer project. Heavy phone sales. Cold calls, warm leads, referrals sales calls and develop and sustain business relationships. Senior market sales and annuity sales
Small group health, dental and life planning. Assume leadership of Branch components
Proactively solicit and market new business, community events, outbound calling, marketing lists, cross-selling and up-selling.
SEASONS OF SONOMA – Small Business Owner 2004-2008
Owner/Developer/Sales Manager of small women’s boutique.
2005& 2006 Sonoma/Napa Best of the Best Retail Award.
2007 SF Magazine Best Retail Store Award.
EDVANTAGE SOFTWARE/RIVERDEEP.NET – Principal 1994-2000
Developer of software CD Educational product. Assisted in start-up of educational software company. Create database, investigate opportunities for project sales, general administrative support, legal document review, prepare presentations, apply for grants and industry awards and recognition.
NORTH COAST INTERTRIBAL CHILDREN’S COURT – 1997-2001
Grant Director/Court Administrator-legal assistant to the Tribal Council/Judge
Big Lagoon Rancheria, Blue Lake Rancheria and The Bear River Band of the Rohnerville Rancheria – Consortium was formed to take control and guidance over the native families’ children in coordination with the local, city and state governments to provide a more indigenous method to helping families at risk.
Wrote Guidelines, benchmarks, memorandums, training materials. Grant writing for additional funding. (samples available).Worked in closed and confidential meeting and gatherings of tribal elders and other representatives to comply with grant mandates. Excellent communication skills and working under pressure.
Microsoft Office Suite experience/ Outlook
Functional working knowledge of Excel 2007 and/or 2010